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Travel guide

What to do when your flight is delayed or cancelled

Start with the operating airline’s latest information. Keep your booking and documents ready while you work out the next practical step.

General preparation, not a statement of current airline policy or legal, medical or religious advice. Confirm exact requirements with your operating airline and the relevant official authority before travelling.

Confirm the update with the airline

Use your booking reference to check the airline’s official website, app or airport desk. Keep following check-in instructions unless the airline tells you otherwise; an estimated delay can change and is not permission to arrive late.

Ask about the whole itinerary

Tell staff if a delay affects a connection, hotel check-in or onward transport. Ask what happens to remaining flights and checked bags before accepting a change. On separate tickets, contact the next airline too rather than assuming it will see the disruption.

Get the options in writing

Ask the airline or issuing agent about available rerouting, rebooking or refund options and the conditions attached. Assistance and passenger rights depend on the route, cause and applicable rules; this guide does not promise meals, hotels, refunds or compensation.

Keep a short disruption record

Save messages, revised boarding passes, the time of announcements and receipts for essential expenses. Before buying replacement travel, ask about approval, insurance conditions and reimbursement rather than assuming a purchase will be covered.

Check with official sources

These are official starting points, not a promise that one airline’s policy applies to another. Check the current guidance for your own itinerary.

Frequently asked questions

Should I stay home if my flight shows a delay?

Follow the operating airline’s current check-in and airport reporting instructions. Do not arrive later solely because an unofficial tracker shows a delay.

Am I automatically entitled to compensation?

No automatic entitlement is stated here. Eligibility depends on the applicable passenger rules and circumstances. Ask the airline for its written explanation and complaint process.

Who should I contact if I booked through an agent?

Ask the airline about immediate airport arrangements and contact the issuing agent about ticket changes or refunds. Confirm who is responsible for each action before making another booking.

What if the delay makes me miss another flight?

Tell the airline immediately and show the complete itinerary. Ask about onward flights and baggage; separate-ticket connections may require separate arrangements.